Refund & Cancellation Policy

Last Updated: July 9, 2026
 

This Refund and Cancellation Policy applies to services purchased from RAVESALS LLC, doing business as Vacation Benefits Program (“VBP,” “we,” “us,” or “our”).
 

The exact cancellation and refund rights applicable to a transaction may also be stated in the customer’s signed agreement, payment authorization, reservation confirmation, or booking terms.
 

Nothing in this policy limits any nonwaivable cancellation or refund right provided by applicable law.
 

1. Vacation-Owner Program Cancellation Right
 

A vacation owner who purchases qualifying VBP marketing, rental, resale advertising, or related owner-program services may cancel the applicable agreement for any reason within 10 calendar days after the date the owner signs the agreement.
 

This cancellation right may not be waived where applicable law provides that it is unwaivable.
 

A timely cancellation will result in a full refund of amounts paid directly to VBP under the canceled agreement, subject to the refund timing stated below.
 

2. How to Cancel Owner-Program Services
 

A cancellation request must clearly state:
 

• The customer’s full name.
   

• The customer’s mailing address.
   

• The agreement or transaction date, if known.
   

• The applicable resort or ownership information.
   

• A statement that the customer is canceling the agreement.
   

The cancellation notice may be sent to:
 

Email: support@vacationbenefitsprogram.com
 

A cancellation sent within the applicable cancellation period is effective on the date it is sent.
 

Customers should retain the sent email, mailing receipt, tracking information, or other documentation showing when the cancellation notice was transmitted.
 

3. Refund Timing for Timely Owner Cancellations
 

For qualifying timeshare resale advertising services, a full refund will be made within 20 days after VBP receives the cancellation notice, or within five days after VBP receives funds from a cleared check, whichever is later.
 

When payment was made by credit or debit card, an approved refund will ordinarily be returned to the original payment method.
 

The customer’s financial institution may require additional time to post the credit after VBP submits it.
 

4. Cancellations After the Initial Cancellation Period
 

After the applicable cancellation period expires, fees may become nonrefundable once VBP has begun performing the contracted services.
 

Services may include:
 

• Ownership and eligibility review.
   

• Account or inventory verification.
   

• Creation and processing of client records.
   

• Marketing preparation.
   

• Advertising or inventory placement.
   

• Corporate inventory matching.
   

• Offer development or presentation.
   

• Reservation coordination.
   

• Sale or transfer preparation.
   

• Third-party administrative services.
   

A cancellation requested after the initial cancellation period will be reviewed under the customer’s signed agreement and applicable law.
 

VBP may approve a full refund, partial refund, service credit, or cancellation without refund depending on:
 

• The services already performed.
   

• Nonrecoverable third-party expenses.
   

• The reason for cancellation.
   

• The terms of the signed agreement.
   

• Whether VBP materially failed to provide a promised service.
   

• Applicable legal requirements.
   

5. Failure to Provide Contracted Owner Services
 

If VBP materially fails to provide the services expressly promised in a signed agreement, the customer should contact VBP in writing and provide a reasonable opportunity to investigate and correct the issue.
 

Depending on the agreement, the available remedy may include:
 

• Continued marketing at VBP’s expense.
   

• Replacement or extended services.
   

• A service credit.
   

• A partial refund.
   

• A full refund when required by the agreement or applicable law.
   

A guarantee concerning offers, performance periods, remarketing, or refunds applies only as specifically described in the customer’s signed agreement.
 

6. Corporate Lodging and Reservation Cancellations
 

Corporate lodging and accommodation reservations are subject to the cancellation terms disclosed in the applicable quote, invoice, booking confirmation, or reservation agreement.
 

Cancellation terms may vary based on:
 

• The resort or property.
   

• Travel dates.
   

• Group size.
   

• Special events or conventions.
   

• Advance-purchase restrictions.
   

• Third-party supplier requirements.
   

• Whether the booking was identified as refundable or nonrefundable.
   

• Whether a reservation has already been issued.
   

A reservation identified as nonrefundable cannot ordinarily be refunded after it has been confirmed unless required by law or authorized by the applicable property or accommodation provider.
 

Refundable reservations must be canceled by the deadline stated in the booking confirmation. Late cancellations, no-shows, shortened stays, and early departures may be nonrefundable or subject to penalties.
 

7. Vacation-Ownership Sales and Transfers
 

Marketing or administrative fees associated with the potential sale or transfer of a vacation ownership interest are governed by the applicable signed agreement.
 

A marketing-service cancellation does not automatically cancel a separate purchase, sale, closing, title, transfer, or brokerage agreement.

Any purchaser cancellation right relating to the acquisition of a timeshare or vacation ownership interest will be stated in the applicable purchase or resale agreement and governed by applicable law.
 

8. Third-Party Charges
 

Amounts charged directly by resorts, homeowners’ associations, developers, exchange companies, title companies, payment processors, government agencies, or other third parties are subject to those parties’ refund policies.
 

VBP cannot guarantee the refund of an amount that was not paid to or controlled by VBP.
 

When reasonably possible, VBP will assist the customer in identifying the appropriate third party to contact.
 

9. Duplicate, Incorrect, or Unauthorized Charges
 

Customers should promptly report suspected duplicate, incorrect, or unauthorized charges by contacting:
 

Email: support@vacationbenefitsprogram.com

Phone: (407) 564-2228
 

VBP will investigate the transaction and issue any appropriate correction or refund.
 

Nothing in this policy requires a customer to waive rights available through the customer’s card issuer or applicable law.
 

10. Refund Method
 

Approved refunds will generally be returned to the original payment method.
 

VBP does not ordinarily provide a cash or check refund for a transaction originally paid by card unless the original payment method is unavailable and another method is authorized.
 

Refunds cannot be issued to a different cardholder or unrelated third party.
 

11. Billing Concerns, Payment Disputes, and Chargebacks

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VBP is committed to addressing legitimate billing, cancellation, and service concerns promptly and fairly. Customers are strongly encouraged to contact VBP before initiating a payment dispute concerning service quality, contract performance, cancellation status, or an expected refund so that we have a reasonable opportunity to investigate and resolve the matter.

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During the applicable 10-calendar-day cancellation period, customers may cancel in accordance with the cancellation instructions contained in their agreement and VBP’s Refund and Cancellation Policy.

A customer who submits a valid and timely cancellation request will receive the refund required by the agreement and applicable law.

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Nothing in this section limits or waives any right a customer may have under applicable federal or state law or the rules of the customer’s card issuer or payment network, including the right to report a genuinely unauthorized transaction directly to the issuing financial institution.

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Accurate Information Required

Customers must provide truthful, complete, and accurate information when submitting a payment dispute.

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A transaction personally authorized by the cardholder must not knowingly be reported as:

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• An unauthorized or fraudulent transaction;
   

• A transaction involving a stolen card;
   

• A service that was never purchased;
   

• A service that was never provided, when documented services were performed;
   

• A cancellation that was timely submitted, when no timely cancellation request was made; or
   

• A refund that was promised but not issued, when no such refund was approved or required.

A customer’s dissatisfaction with an authorized transaction, disagreement regarding contract terms, failure to use available services, or failure to follow the cancellation procedure does not automatically make the original transaction unauthorized or fraudulent.

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VBP’s Response to Payment Disputes

When a payment dispute or chargeback is received, VBP may provide the issuing financial institution, acquiring bank, payment processor, or card network with relevant documentation, including:

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• The signed client agreement;
   

• Payment authorization records;
   

• Electronic-signature and acceptance records;
   

• Identification and ownership-verification records;
   

• Telephone, email, text-message, and customer-service communications;
   

• Cancellation and refund records;
   

• Records showing services performed;
   

• Website and checkout disclosures;
   

• IP address, date, time, and device records when available; and
   

• Any other information reasonably relevant to the dispute.

 

VBP may suspend further services while a chargeback or payment dispute remains unresolved when permitted by the applicable agreement and law.
 

Initiating a chargeback does not, by itself, cancel the underlying agreement or eliminate payment obligations that remain legally enforceable.
 

Knowingly False or Misleading Disputes
 

When credible evidence establishes that a customer knowingly submitted a materially false or misleading dispute concerning a transaction the customer personally authorized, VBP reserves all rights and remedies available under the agreement and applicable law.
 

Those remedies may include:
 

• Contesting the dispute and submitting supporting evidence;
   

• Suspending or terminating services;
   

• Seeking payment of any valid and unpaid contractual balance;
   

• Recovering actual damages directly resulting from the intentional misrepresentation;
   

• Recovering reasonable, documented third-party dispute-management expenses when legally recoverable; and
   

• Pursuing court costs or reasonable attorney fees when authorized by the agreement, applicable law, or a court order.
   

These remedies do not apply merely because a customer submitted a good-faith dispute, made an honest mistake, or did not prevail in a dispute. VBP will not treat a lawful, good-faith exercise of consumer rights as fraud.
 

Before seeking reimbursement for dispute-management expenses, VBP may require objective evidence that the customer personally authorized the transaction and knowingly made a materially false representation to the financial institution.
 

Resolving a Billing Concern
 

Customers may contact VBP regarding a billing concern, cancellation, refund, or disputed service at:
 

Vacation Benefits Program
RAVESALS LLC
Attn: Cancellations and Refunds
Email: support@vacationbenefitsprogram.com
Phone: (407) 564-2228
Address: 7901 4th St N STE 300, St. Petersburg, FL 33702
Website: https://vacationbenefitsprogram.com
 

Please include the customer’s full name, transaction date, amount charged, agreement number if available, and a description of the concern.

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