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Last Updated: July 9, 2026

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RAVESALS LLC, doing business as Vacation Benefits Program (“VBP,” “we,” “us,” or “our”), respects consumer communication preferences.

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This policy describes our practices concerning telephone calls, text messages, emails, consent, communication preferences, and do-not-call requests.

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1. Scope

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This policy applies to communications made by or on behalf of VBP, including communications concerning:

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• Customer inquiries.
   

• Vacation-owner programs.
   

• Eligible vacation inventory.
   

• Rental or purchase offers.
   

• Corporate lodging.
   

• Reservations.
   

• Agreements and payments.
   

• Customer support.
   

• Program updates.
   

• Promotional opportunities.
   

• Other VBP products or services.

2. Consent to Communications

When you voluntarily provide a telephone number or email address, VBP may use that information to respond to your inquiry, provide requested information, administer an agreement, process a transaction, or communicate about services in which you expressed interest.
 

Where required by law, we will obtain the appropriate consent before sending marketing communications through automated dialing technology, prerecorded or artificial voice messages, or automated text messages.
 

Consent applies only to the seller or entities clearly identified in the applicable consent disclosure.
 

3. Consent Is Not a Condition of Purchase
 

Where required by law, consent to receive promotional calls or text messages using automated technology is not a condition of purchasing goods or services.
 

A consumer may contact VBP through the customer-service information listed below without agreeing to receive automated promotional communications.
 

4. Types of Communications
 

Depending on the consent provided and the nature of the relationship, communications may be delivered through:
 

• Live telephone calls.
   

• Manually dialed calls.
   

• Automated or assisted dialing technology.
   

• Prerecorded or artificial voice messages.
   

• SMS or MMS text messages.
   

• Email.
   

• Voicemail.
   

• Other electronic communications.

Message frequency may vary based on inquiries, transactions, offers, account activity, and program participation.

Message and data rates may apply to text messages according to the consumer’s mobile-service plan.
 

5. Revoking Consent and Opting Out

Consent to receive marketing communications may be revoked at any time through a reasonable method.

Consumers may opt out by:
 

• Telling a VBP representative during a telephone call that they do not want further marketing calls.
   

• Replying STOP to an automated or promotional text message.
   

• Using the unsubscribe link in a promotional email.
   

• Calling (407) 564-2228.
   

• Emailing support@vacationbenefitsprogram.com.

A request should identify the telephone number or email address that the consumer wants removed.
 

VBP will not require a consumer to listen to a sales presentation, contact a different department, pay a fee, or use only one exclusive method to submit a valid do-not-call or consent-revocation request.
 

6. Processing Opt-Out Requests
 

VBP will process valid communication opt-out and consent-revocation requests as promptly as reasonably possible and within any period required by applicable law.
 

We endeavor to honor telephone and text revocation requests no later than 10 business days after receipt.
 

A consumer may receive a one-time confirmation message acknowledging a text-message opt-out when permitted by law.
 

7. Company-Specific Do-Not-Call List
 

VBP maintains an internal, company-specific do-not-call list.
 

Once a consumer asks not to receive further marketing calls from VBP, the applicable number will be added to our internal suppression records.
 

A company-specific do-not-call request will be honored even when VBP previously had an established business relationship with the consumer, except for communications that are legally permitted and necessary for an existing transaction or service request.

VBP will not sell, rent, or use its company-specific do-not-call list for unrelated marketing purposes.
 

8. National and State Do-Not-Call Requirements
 

VBP maintains policies designed to prevent covered marketing calls to telephone numbers appearing on applicable federal and state do-not-call lists unless a recognized legal exception or valid permission applies.
 

Applicable calling lists are screened against the National Do Not Call Registry at least once every 31 days when required.
 

State-specific telephone-solicitation and do-not-call requirements may provide additional protections.
 

9. Calling Hours and Frequency
 

VBP’s policy is to place commercial marketing calls only during legally permitted hours.
 

Unless a different limitation is required by the called person’s location, VBP does not intend to place commercial solicitation calls before 8:00 a.m. or after 8:00 p.m. in the called person’s local time zone.
 

VBP uses frequency controls intended to avoid excessive or harassing calling. We do not intend to place more than three commercial telephone-solicitation calls to the same person concerning the same subject matter within a 24-hour period.
 

These limitations do not necessarily apply to a consumer-requested return call, an active customer-service matter, or another communication that is not a commercial solicitation, to the extent permitted by law.
 

10. Caller Identification and Disclosures
 

VBP representatives are expected to identify themselves and VBP at the beginning of a commercial solicitation call.
 

VBP does not intentionally:
 

• Block or falsify required caller-identification information.
   

• Misrepresent the purpose of a call.
   

• Claim to represent a resort, developer, association, governmental agency, or other organization when that is not true.
   

• Use threatening, deceptive, abusive, or harassing practices.
   

• Continue a sales presentation after a clear do-not-call request.
   

• Require immediate payment before providing required disclosures and agreements.
   

• Make material claims that are inconsistent with the applicable written agreement.

11. Automated and Prerecorded Communications
 

When prior express written consent is legally required for an automated or prerecorded marketing call or text, VBP’s consent request should clearly identify VBP, identify the telephone number to be contacted, and explain the types of communications authorized.
 

A consumer’s electronic signature, checkbox, or other electronic action may constitute consent when accompanied by the required disclosure and legally valid electronic signature process.
 

A general website privacy policy or Terms and Conditions acceptance is not intended to replace a separate consent disclosure when separate consent is legally required.
 

12. Emails
 

Promotional emails from VBP will include an unsubscribe mechanism where required.

Unsubscribing from promotional emails will not prevent VBP from sending nonpromotional communications that are reasonably necessary to:
 

• Respond to an inquiry.
   

• Administer an agreement.
   

• Provide an offer requested by the customer.
   

• Process a payment or refund.
   

• Provide a reservation or service update.
   

• Address fraud or security.
   

• Deliver legally required notices.

13. Wrong Numbers and Reassigned Numbers
 

A recipient who receives communications intended for another person should notify VBP that the number has been reassigned or that the recipient is not the intended customer.
 

After receiving notice, VBP will take reasonable steps to correct its records and suppress further marketing communications to that number.
 

14. Third-Party and Lead Information
 

VBP may receive contact information from consumers, marketing partners, lead providers, resorts, public sources, referrals, or other third parties.
 

Before relying on third-party consent, VBP may require documentation showing:
 

• When and how the consumer provided the information.
   

• The language shown to the consumer.
   

• The company or seller identified in the consent.
   

• The telephone number covered by the consent.
   

• The date, time, source, and electronic record associated with the consent.

The fact that a person is a vacation owner, appears in a database, completed a resort tour, or previously expressed general interest does not, by itself, establish consent for every type of automated or prerecorded marketing communication.
 

15. Recordkeeping and Employee Training
 

VBP maintains compliance records as reasonably required by applicable law and company procedures.
 

Records may include:
 

• Consent documentation.
   

• Do-not-call requests.
   

• Call-detail records.
   

• Text-message opt-outs.
   

• Email unsubscribes.
   

• Applicable scripts and disclosures.
   

• Training materials.
   

• Vendor and lead-source information.
   

• Agreements and transaction records.

Personnel who conduct telephone or electronic marketing on behalf of VBP are expected to receive appropriate training regarding consent, disclosures, do-not-call requests, calling restrictions, and escalation procedures.
 

16. Transactional and Service Communications
 

A marketing opt-out does not necessarily prevent VBP from contacting a customer about an active agreement, pending transaction, payment issue, requested offer, reservation, safety concern, fraud alert, legal notice, or customer-service request.
 

VBP will limit such communications to the purpose for which they are reasonably necessary and will comply with applicable consent requirements.
 

17. Complaints and Communication Preferences
 

Questions, complaints, do-not-call requests, and communication-preference requests may be submitted to:
 

Vacation Benefits Program
RAVESALS LLC
Attn: Communications Compliance
Email: support@vacationbenefitsprogram.com
Phone: (407) 564-2228
Website: https://vacationbenefitsprogram.com

Please include the telephone number or email address associated with the request so that we can accurately update our records.
 

18. Changes to This Policy

VBP may update this policy to reflect changes in its communication practices or applicable legal requirements.
 

Any revised policy will be posted with an updated “Last Updated” date. A policy update will not retroactively create consent that was not previously provided.